Processing and Shipping - Our made to order dresses take time to make and ship. Please check with us for estimated delivery dates before you order. Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete. Every dress has a final inspection before packaging and shipping. Please check your order details(size, color, style) before placing your order, as our goods are processed according to your order information. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you. All dresses are shipped inside out to avoid damage and are rolled tightly and shipped in plastic dust bags for the most efficient method of shipping. Upon receiving your dress you should immediately hang the dress up. There will be wrinkles but they should come out in a few days of hanging up your outfit.
Return Policy
Customer satisfaction is very important to us. If there are any problems with your item(s), please contact immediately. Please check your order details(size, color, style) before placing your order, as our goods are processed according to your order information. All placed orders are subject to our return policies and must receive prior authorization from us to be eligible for a return.
Defective or miss-shipped Items(the item shipped was not the item ordered) - please report the issue within 3 days upon receiving your order. Please see the return instructions below. Shipping costs are non-refundable. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues, sizing or color deviation due to view on computer screen monitor. Exchanges are not available at this time. Orders outside the USA are final sales once shipped, client is responsible for any duties, taxes or customs charges.
How to Return
Step 1: Please send us an email via tulleluxbridalcrowns@gmail.com or use our Contact Form within 3 days of receiving your order with your return reason and clear photos of the issue. * Return requests without photos or unclear photos will not be considered for a return*
Step 2: Your return request will be reviewed by our Customer Service staff within 5 days of receiving your information.
Step 3: If your return is approved, a email with your return authorization code will be issued and you may send your item back by following the information in the email.
Step 4: We must receive your return within 7 days of return code issue date to be eligible for a return.
Step 5: We inspect your return and approve it if it meets our conditions listed below.
Step 6: Approved returns receive store credit +10
Conditions
Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. We reserve the right to refuse a return if received in unacceptable condition or without prior authorization.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes cannot be made to orders.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a full refund on orders that have not been processed already or are in transit.
By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.
Dress Order FAQ's Q & A
Q. I don't like the fit, what can I do?
Our dresses are newly tailored just for you. Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.
We do offer up to $50.00 towards a seam alteration made within 30 days of receiving a dress on a case by case basis. We do not take return on dresses for sizing when customer has provided their sizing to us.
Q. I don't like the color, what can I do?
Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery. However, if you receive the wrong color dress, contact us immediately.
Q. This dress doesn't look like the one I ordered, what can I do?
Every customer has a different consumption level. We prepare the dress according to the dress details on the site. The photos on our site are professional models made in size 2 or 4 for the dresses (except plus size). The same dress in larger sizing may look slightly different.
Q. My zipper is not zipping, what can I do?
Some dresses with thick seams or invisible zippers may not easily zip up when first tried. When you zip up, pull the zipper slowly and carefully. If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.
Q. My dress has a mark on it, what can I do?
All dresses are inspected before shipping. Dress will ship inside out to avoid marks. If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap. Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.
Q. What does Made To Order mean? A made to order piece is only made up when an order is placed saving consumers money and being eco-friendly with sustainable fashion alternative to mass produced clothing. Each piece is made for a specific person in their size by the information provided to us. In general Made To Order clothing is not returnable for these reasons and only returnable for true defects or wrong item.