Dress Ordering, Shipping & Returns Policy

Dress Policies( Shipping, Cancellations, Returns) 

Processing and Shipping - We suggest that you allow a 30 - 75 day window for your order to be processed and shipped to you.  Please check with us for estimated delivery dates before you order.  Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete.  Every dress has a final inspection before packaging and shipping. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you.   

Cancellation Policy - Within 24 hours a dress order cancellation may be accepted, a 25% order cancellation fee will be applied. After 24 hours, all dress sales are final, no refunds. 

Returns - Your dress is made to order specifically for you, so unfortunately we cannot accept returns or exchanges for full refunds.  We follow made to order clothing industry standards. Whether you choose a standard size or custom measurements, our vendors make each dress to order. If you are unsure of size, choose one size larger and bring the dress to a local tailor to custom fit your body type. Be sure to look at the sizing chart when ordering a standard size. Returns for sizing, color, change of mind, missed events will not be accepted. Please double check your measurements and color choice before ordering. Our dresses are still made to order with your measurements or the size guide standards. Most dresses will need a professional pressing due to shipping.  We do not pay for cleaning, pressing or standard alterations.  All return requests must be made via our contact form, we do not accept return requests from any social media platform.  Returns without a prior authorization code will not be refunded. All returns must be received within 10 days of our return authorization code in order to qualify for a refund. 

Dress Order FAQ's Q& A

Q.  I don't like the fit, what can I do?

Our dresses are newly tailored just for you.  Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.

Q. I don't like the color, what can I do?

Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery.  However, if you receive the wrong color dress, contact us immediately.

Q. This dress doesn't look like the one I ordered, what can I do?

Every customer has a different consumption level. We prepare the dress according to the dress details on the site.  Different sizes may make a dress look not like the model photo.  The photos on our site are professional models with size 2,4 or 5 for most of the dresses.  A size 2 may look different from a size 10.  Please keep in mind you may not look like the model in your dress.  We suggest you go to a local dress shop first and try on styles so you find what looks best on you.  Not all styles match all figures and are flattering. We do not take returns if you do not like the dress. 

Q. My zipper is not zipping, what can I do?

Some dresses with thick seams or invisible zippers may not easily zip up. When you zip up, pull the zipper slowly and carefully.  If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.

Q. My dress has a mark on it, what can I do?

All dresses are inspected before shipping. Dress will ship inside out to avoid marks.  If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap.  Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.  We do not pay for cleaning services or pressing.

 

See here for full Return/Cancellation Policies