Dress Shipping Returns Policy for Tulle Lux Bridal Company
Processing and Shipping - Our made to order dresses take time to make and ship. Please check with us for estimated delivery dates before you order. Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete. Every dress has a final inspection before packaging and shipping. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you. All dresses are shipped inside out to avoid damage and are rolled tightly and shipped in plastic dust bags for the most efficient method of shipping. Upon receiving your dress you should immediately hang the dress up. There will be wrinkles but they should come out in a few days of hanging up your outfit.
Shipping - please see our shipping policy (here) for full details.
Returns - please see our return policy (here) for full details on returns.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes may not be able to be made on a order.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a refund on orders that have not been processed already or are in transit.
Dress Order FAQ's Q & A
Q. I don't like the fit, what can I do?
Our dresses are newly tailored just for you. Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.
We do offer up to $50.00 towards a seam alteration made within 30 days of receiving a dress on a case by case basis. We do not take return on dresses for sizing when customer has provided their sizing to us.
Q. I don't like the color, what can I do?
Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery. However, if you receive the wrong color dress, contact us immediately.
Q. This dress doesn't look like the one I ordered, what can I do?
Every customer has a different consumption level. We prepare the dress according to the dress details on the site. The photos on our site are professional models made in size 2 or 4 for the dresses (except plus size). The same dress in larger sizing may look slightly different.
Q. My zipper is not zipping, what can I do?
Some dresses with thick seams or invisible zippers may not easily zip up when first tried. When you zip up, pull the zipper slowly and carefully. If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.
Q. My dress has a mark on it, what can I do?
All dresses are inspected before shipping. Dress will ship inside out to avoid marks. If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap. Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.
Q. What does Made To Order mean? A made to order piece is only made up when an order is placed saving consumers money and being eco-friendly with sustainable fashion alternative to mass produced clothing. Each piece is made for a specific person in their size by the information provided to us. In general Made To Order clothing is not returnable for these reasons and only returnable for true defects or wrong item.
