At our store, customer satisfaction is our top priority. If you encounter any issues with your item(s), please don't hesitate to reach out to us. You can either send us an email at firstname.lastname@example.org or use our Contact Form within 7 days of receiving your order, along with clear photos of the problem, in order to be eligible for a return. Please note that returns without photos or with unclear photos will not be accepted. Our Customer Service team will then carefully review your request and reply with a decision. If your return is approved, you will be given a return code and mailing instructions. In order to be eligible, please make sure to ship your item back to us within 10 days of receiving the return code. Please keep in mind that all returns are subject to a 30% fee for materials and handling. Additionally, the item(s) must be unworn, unwashed, unaltered, and undamaged, as we cannot accept returns for unacceptable condition or without prior authorization. Approved returns will be refunded to the original payment method.
Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. We reserve the right to refuse a return if received in unacceptable condition or without prior authorization.
Defective or miss-shipped Items (the item shipped was not the item ordered) -please report the issue within 5 days upon receiving your order. Shipping costs are non-refundable. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues, sizing or color deviation due to view on computer screen monitor. Orders outside the USA are final sales once shipped, client is responsible for any duties, taxes or customs charges. Returns are subject to a 30% material and handling fee.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours or if the order has already been processed, changes may not be able to be made on a order.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a refund on orders that have not been processed already or are in transit.
All orders are subject to our return policy. By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.