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Tulle Lux Returns
Return/Cancellation Policy - We strive to provide the best shopping experience. Before shipping, we check every detail of the product for quality assurance and any defects. If you are not satisfied with order, please contact us within 3 days upon receiving your item(s) with a valid return reason to initiate the return process. Please note that we only accept products in their original new condition - unworn, unwashed, unaltered, undamaged. Items arriving late for an event or personal preference change is not a valid return reason. All returns must receive prior authorization from us to be eligible for a return. Any item(s) return without prior authorization will not be accepted as a valid return and are not refundable. For return request, please attached photos of product with your reason for a return.
Defective, Damaged Items - you may qualify for a refund if your item(s) are defective, damaged. If you believe your item(s) were damaged during delivery, you must obtain a "proof of damage" document from the delivery carrier which should be included in an approved returned package. If your return is approved we must receive your return item within 10 days of our return authorization code otherwise you may become ineligible for the return.
You should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we received your return. We are not responsible for refunds on items that are not trackable and we do not receive them. We do not pay for return shipping. Products excluded from returns are clothing, shoes, earrings. A 30% stock fee may be applied in some cases. You will be notified about the any return fee before a return authorization is issued. Shipping charges are not refundable. This policy does not apply to our dresses/clothing, shoes, earrings, see below for dress/clothing return policy. Items arriving late for an event or personal preference change is not a valid return reason.
Once your return is received and inspected, if approved, we will processed your return and a credit will automatically be applied to your credit card or original method of payment within 3 days.
Once an item is packaged, shipped or in the shipping carrier's hands, we will not accept an order cancellation request if the order status is "In Transit". We are not responsible for the shipper transit/carrier lost packages, missed deliveries, or undeliverable addresses.
Dress/Clothing Return Policy - all dress/clothing orders are made to order. Within 24 hours dress order cancellations may be accepted with a 25% dress cancellation fee may be applied, dress order cancellations after 24 hours are final sales, no refunds.
Sizing or Fitting Issues -
Considering the uniqueness of the product being MADE TO ORDER, dresses/clothing cannot be exchanged or returned. Before ordering please take your measurements carefully. All of our dresses/clothing are newly tailored by dressmakers and have a built in LET SEAM to allow a local tailor to make adjustments either up or down in sizing to fit. If agreed upon, for custom local tailoring we will reimburse up to $50.00 of the tailoring bill, you must provide a receipt of the bill with your reimbursement request. We do not pay for cleaning or pressing.
Color Issue - color may vary by different monitors, depending on the lighting and the computer monitor you use. Slight color differences are not a color defect or wrong delivery and not a valid returnable reason. We do take returns for wrong color.