Returns Policy For Tulle Lux Bridal Company

We offer a 7-day Contact Us for a Return Window for purchases.  The return window begins when your package is marked "Delivered" by our tracking system. From that time, you have 7 days (including weekends and holidays) to make a request to return your item with photos and your return reason.  *Conditions apply to all approved returns.

Approved returns need to be postmarked within 5 days of our email return authorization.  Items returned without prior return authorization or postmarked after 5 days will not be considered for a return. For approved Returns, please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.  We do not offer exchanges on any items.

HOW DO I INITIATE A RETURN REQUEST?

You must submit a return request via our RETURN FORM

For domestic(USA) order refunds, a 20%  restock fee is applied on approved returns. The buyers can self-send return shipping, we do not pay for return shipping. Please choose a tracked shipping method in order to verify your return. Please note that paid shipping is non-refundable. International orders are considered FINAL Sales and Non-Refundable. On all International Orders, the client is responsible for any duties, taxes or customs charges.  In certain situations on a Domestic order,  a store credit may be issued for non-qualified return issues.

HOW LONG WILL IT TAKE TO GET MY REFUND?

Your refund will be issued as soon as we receive your package and verify that the items returned meet the requirements. Depending on your bank / credit card company, it can take up to 3-5 business days for the refund to appear on your account.

WHAT IF THE ITEM IS DEFECTIVE?

In the very rare event that an item is defective, the same return policy applies, you must initiate a return request within 7 days of the tracked delivery date with photos.  Please note - if we determine the item was defective, that item will be replaced with the same item you ordered. 

Excluded Items Considered Non-Returnable include:

  • Quinceañera dresses
  • made to order dresses/clothing
  • products that have had alterations made by customer
  • Sale items or any item marked Final Sale on the product page

*Conditions  

Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. All orders are inspected before shipping  to ensure quality and accuracy of the order. We reserve the right to refuse a return if received by us in unacceptable condition. Reports of marks, stains or otherwise is not a valid return reason. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues as everyone has a different level of quality consumption, change of mind, sizing (we are not responsible for the accuracy of measurements provided to us by external sources, or for fluctuations in your measurements after the order is placed) or color deviation due to view on computer screen monitor, orders affected by acts of governments.

Order Changes - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible.  After 24 hours or if the order has  already been processed, changes may not be able to be made on a order.

Order Cancellations - orders may be cancelled up to 24 hours from payment if they have not been processed already.