Tulle Lux Returns

Return Policy - You must contact us within 3 days of receiving your item from the tracking delivery date to be eligible for a return and receive a return authorization from us. If your return is approved we must receive your return item within 10 days of our return authorization. Products excluded from returns are clothing, shoes, earrings. A 30% restocking fee will be applied.*  In some cases a 50% restocking may be applied. You will be notified about the restocking fee in the return authorization. Shipping charges are not refundable.  We must receive your returned merchandise within 10 days of authorizing a return or you may become ineligible for the return. This policy does not apply to our dresses. Our made to order dress sales are final. Cancellation of an order is accepted up to 24 hours after placing order.  Later than the 24 hour time period, we will not be able to cancel your order.  A 25% cancellation fee will be applied to a 24 hour dress order cancellation. 

For all other items that are eligible for a return, the product must be in original, unused condition. Returned items will be inspected, any sign of use will make refund void.  Buyer pays for return shipping. Item returns without prior return authorization will not be refunded. Products not eligible for returns, all clothing, earrings, shoes. We do not take returns for color issues, receiving item too late for your event. A Reminder About Custom Dresses  Dresses are uniquely made to order specifically for you to keep costs low for you.  If you are unsure of size, choose one size larger and bring the dress to a local tailor to custom fit your body type.  All Dress orders are custom made and considered final, no returns. Please double check your measurements and color choice before ordering.  See our full dress return policies HERE.

You must obtain previous return authorization. You must return your item within 10 days of obtaining return authorization. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  A 30% restocking fee will be applied, in some cases a 50% restocking fee may be applied. You should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we received your return.  We are not responsible for refunds on items that are not trackable and we do not receive them.

Once the item is packaged, shipped and in the shipping carrier's hands, we are no longer responsible for lost packages, missed deliveries, or undeliverable addresses. Please contact the shipping provider with any shipping concerns.

If your package was ‘Returned to Sender’ for any reason, you will be responsible for the shipping fee to re-ship the item.

If your item arrives damaged, please contact us within 3 days of the delivery date with your order number and ‘Damaged Order’ in the subject line. Attach a photo of the damaged item. Damaged items are subject to the 25% restocking fee if returned. Partial refunds may apply.