Customer satisfaction is very important to us. If there are any problems with your item(s), please contact immediately. Please check your order details(size, color, style) before placing your order, as our goods are processed according to your order information. All placed orders are subject to our return policies and must receive prior authorization from us to be eligible for a return.
Defective or miss-shipped Items(the item shipped was not the item ordered) - please report the issue within 3 days upon receiving your order. Please see the return instructions below. Shipping costs are non-refundable. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues, sizing or color deviation due to view on computer screen monitor. Exchanges are not available at this time. Orders outside the USA are final sales once shipped, client is responsible for any duties, taxes or customs charges.
How to Return
Step 1: Please send us an email via tulleluxbridalcrowns@gmail.com or use our Contact Form within 3 days of receiving your order with your return reason and clear photos of the issue. * Return requests without photos or unclear photos will not be considered for a return*
Step 2: Your return request will be reviewed by our Customer Service staff within 5 days of receiving your information.
Step 3: If your return is approved, a email with your return authorization code will be issued and you may send your item back by following the information in the email.
Step 4: We must receive your return within 7 days of return code issue date to be eligible for a return.
Step 5: We inspect your return and approve it if it meets our conditions listed below.
Step 6: Approved returns receive store credit +10%
Conditions
Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. We reserve the right to refuse a return if received in unacceptable condition or without prior authorization.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes cannot be made to orders.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a full refund on orders that have not been processed already or are in transit.
By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.