Return Policy
We offer a 7-day Contact Us for a Return Window for purchases. The return window begins when your package is marked "Delivered" by our tracking system. From that time, you have 7 days (including weekends and holidays) to make a request to return your item with photos and your return reason. *Conditions apply to all returns.
Approved returns need to be postmarked within 5 days of our email return authorization. Items returned without prior return authorization or postmarked after 5 days will not be considered for a return.
HOW DO I INITIATE A RETURN REQUEST?
You can submit a return request via our RETURN FORM
For domestic(USA) order refunds: a 30% restocking fee is applied on approved returns, return shipping will be your responsibility. Please choose a tracked shipping method in order to verify your return. Please note that any amount paid for expedited shipping or international shipping is non-refundable. International orders are considered FINAL Sales and Non-Refundable. On all International Orders, the client is responsible for any duties, taxes or customs charges. In certain situations on a Domestic order, a store credit may be issued for non-qualified return issues.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Your refund will be issued as soon as we receive your package and verify that the items returned meet the requirements. Depending on your bank / credit card company, it can take up to 3-5 business days for the refund to appear on your account.
WHAT IF THE ITEM IS DEFECTIVE?
In the very rare event that an item is defective, the same return policy applies, you must initiate a return request within 7 days of the tracked delivery date with photos. Please note - if we determine the item was defective, that item will be replaced with the same item you ordered.
Excluded Items Considered Non-Returnable include:
- Quinceañera dresses
- made to order dresses/clothing
- Sale items or any item marked Final Sale on the product page
Sizing / Alterations
Sizes shown on product pages are in U.S. sizes. Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide chart we provide on each product page to ensure your best fit! It's also important to remember that there are many different body shapes and alteration is very often required on special occasion dresses to make it just right for you!
*Conditions
Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. We reserve the right to refuse a return if received in unacceptable condition or without prior authorization. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues, change of mind, sizing (fitting) or color deviation due to view on computer screen monitor.
Order Changes - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours or if the order has already been processed, changes may not be able to be made on a order.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a refund on orders that have not been processed already.