Tulle Lux Returns

7 Return Policy - you may return your item within 7 days of receiving your item. Contact us within 7 days for information on making a return. This policy does not apply to custom made dresses. Custom dress sales are final. Cancellation of an order is accepted up to 24 hours after placing order.  Later than the 24 hour time period, we may not be able to cancel your order if it has gone into processing.

To be eligible for a return, the product must be in original, unused condition. Buyer pays for return shipping. 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  You should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we received your return.  We are not responsible for refunds on items that are not trackable and we do not receive them.

MISSING PACKAGES 
Once the item is packaged, shipped and in the shipping carrier's hands, we are no longer responsible for lost packages, missed deliveries, or undeliverable addresses. Please contact the shipping provider with any shipping concerns.

If your package was ‘Returned to Sender’ for any reason, you will be responsible for the shipping fee to re-ship the item.

DAMAGED PACKAGES 
If your item arrives damaged, please contact us within 7 days of the delivery date with your order number and ‘Damaged Order’ in the subject line. Attach a photo of the damaged item and we will send you a return shipping label and a replacement item.