Tulle Lux Returns & Refunds

Worry-Free Returns

Tulle Lux will issue a full refund excluding shipping cost for any defective or mis-shipped items.  If your item is defective or wrong item, please request a return form from our customer service Contact Us form for assistance with processing your return.

We may accept returns for accessories if you contact us within 3 days of order delivery date.  Return postage is at the expense of the buyer. We cannot except returns for earrings, shoes, clothing(see separate policy for clothing return policy).  Please note that we only accept products in their original new condition unaltered, unwashed, unworn, undamaged with the original tags attached. Items arriving late for an event or personal preference change is not a valid return reason. All returns must receive prior authorization from us to be eligible for a return. Any item(s) returned without prior authorization will not be accepted as a valid return and are not refundable. To start a return process contact customer service via our Contact Us form. Please attached photos of product issue with your reason for a return. Return requests will not be excepted through any social media sites.

If your return is approved, all returns must be received by us within 10 days of our return authorization code in order to qualify for a refund.

Damaged, Lost Items - you may qualify for a refund if your item(s) are damaged. If you believe your item(s) were damaged during delivery, you must obtain a "proof of damage" document from the delivery carrier which should be included in an approved returned package.  If your return is approved we must receive your return item within 10 days of our return authorization code otherwise you may become ineligible for the return. We do not refund and we are not responsible for the shipper transit/carrier lost/disposed packages, missed deliveries, or undeliverable addresses. 

You should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we received your return.  We are not responsible for refunds on items that are not trackable and we do not receive them. Buyer pays for return shipping.  A 30% vendor fee may be applied in some cases. You will be notified about the any return fee before a return authorization is issued. Shipping charges are not refundable.  We must receive your return within 10 days of issuing a return code to remain eligible for the return. Instructions will be sent on where to send a return.

Once your return is received and inspected, if approved, we will process your return and a credit will automatically be applied to your original method of payment within 5 days. 

How To Return & Refund Steps

1. Use the Contact Us form to submit a return request to customer service within 3 days of receiving your order.

2. Customer service will then send you a return form email to reply to with your return information and photos.

3. Submit your return request by email within 3 days of receiving our return form email with photos. Return requests without photos will not be considered for a return.

4. If your return is approved, you will be sent a return authorization code and return mailing instructions.  We must receive your return item(s) within 10 days of our issued return authorization code.

5. When we receive your returned package, the item(s) will be inspected to ensure it is in original condition, meets the return conditions and has the issue stated in the return request.

6. If approved, the refund will be credited back to the original payment method within 7 days.

Conditions 

  • Item(s) must be unworn, unwashed, unaltered, undamaged with the original tags attached. We cannot process the return of any faulty item.
  • All items are made to order including standard size clothing, we cannot afford to accept "buy many keep one" purchases and our customer service team may cancel an order they believe may have that intention. 
  • We reserve the right to refuse a return if received in unacceptable condition or prior knowledge.
  • We are not liable for return item(s) that are lost, damaged, please use a tracking service for your own protection.

FOR ALL CLOTHING

At Tulle Lux Bridal C & A, we understand you want the best fit for your special attire.  To assist you with that we offer custom sizing on most clothing.  Custom sizing takes the same amount of time to make and ship to you because all our clothing is made-to-order.

A few things to remember about made to order clothing-

Made to order clothing or standard size dresses are made specifically to the sizing or size you order which means we are unable to accept any returns on made to order clothing.  Please double check your measurements before ordering and check our sizing charts. 

We understand that small alterations may be needed, we offer up to $50 limited alteration reimbursement on clothing, send us a picture of your tailoring receipt  within 30 days of receipt to submit an alterations reimbursement request.

EXCHANGE POLICY

We do not offer an exchange service for any product at this time. Because all items are made-to-order, we do not have ready made products that can be shipped in exchange for a return.  You will need to return unwanted item(s) (if eligible per the return policy), and them place a new order for the item(s).  All new orders are subject to the current production period.

CANCELLATION POLICY

A order may be accepted for cancellation within 24 hours of placing order if it has not gone to processing. A 25% vendor order cancellation will be applied.  After 24 hours or "In Transit" order status, cancellations will not be accepted.