This store requires javascript to be enabled for some features to work correctly.

worldwide delivery | eco-friendly and sustainably made | 24/7 support

Return Policy

At our store, customer satisfaction is our top priority. If you encounter any issues with your item(s), please don't hesitate to reach out to us. You can either send us an email at tulleluxbridalcrowns@gmail.com or use our Contact Form within 7 days of receiving your order, along with clear photos of the problem, in order to be eligible for a return. Please note that returns without photos or with unclear photos will not be accepted. Our Customer Service team will then carefully review your request and reply with a decision. If your return is approved, you will be given a return code and mailing instructions. In order to be eligible, please make sure to ship your item back to us within 10 days of receiving the return code. All returns are subject to a 30% fee for materials and handling. Additionally, the item(s) must be unworn, unwashed, unaltered, and undamaged, as we cannot accept returns for unacceptable condition or without prior authorization. Approved returns will be refunded to the original payment method.

Conditions 

Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. We reserve the right to refuse a return if received in unacceptable condition or without prior authorization.

Shipping costs are non-refundable. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues, change of mind,  sizing or color deviation due to view on computer screen monitor.  Orders outside the USA are final sales, client is responsible for any duties, taxes or customs charges. 

Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible.  After 24 hours or if the order has  already been processed, changes may not be able to be made on a order.

Order Cancellations - orders may be cancelled up to 24 hours from payment for a refund on orders that have not been processed already.

All orders are subject to our return policy. By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.