Returns Policy For Tulle Lux Bridal Company

Returns & Refund

Most items sold on Tulle Lux Bridal Company website may be returned for a refund within 14 days upon receiving your order if they meet all applicable return requirements listed below.

Return Requirements for Return-Eligible Items

Items must be unwashed, unworn, unaltered, and in original condition. Returns will not be accepted for any items with obvious signs of wear, alterations, or washing.

We will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non Tulle Lux Bridal Company items that you may have accidentally sent to us.

Quick Links

We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:

  • Returns in an unacceptable condition (worn, altered, washed, damaged).
  • Returns without our prior knowledge.
  • Irregular or excessive returns history indicating possible fraudulent or criminal activity.
  • Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.
  • Bulk orders with multiple sizes/variations of items of the same type.

We are not liable for these issues:

  • Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.
  • Products are exposed to harsh substances or chemicals. These chemicals include, but are not limited to, any Polish, Pools, Hot Tubs, Spas.
  • Products are damaged by misuse, mishandling, or poor maintenance.

Non Returnable Items

  • Final Sale Items
  • Made to Order Dresses
  • Sale items
  • Orders outside of the United States
  • Quinceanera dresses
  • Store credit

How To Return

You can make a return by following these steps:

Contact Us Via This Return Application Link  within 14 days of your purchase to be eligible for a return.

Return Applications must include a valid return reason and photos of your return issue.

Return applications with missing information will be not be considered for a return.

A customer service representative will review your return application and contact you via your account email with return instructions if your return is approved. Please note - do not send any return orders to the shipping label address on your packing, this is not our return facility address and no refunds will be made to you.

If a return shipping label is created for your return, a return shipping fee will be deducted from your refund when we process your return. The fee applies to each item separately.

Fees in US dollars: *note* we do not produce return labels for order outside the United States.

clothing 15.00

accessories 10.00

If you do not wish to have a return shipping fee deducted from your refund, upon your return approval, you may self-send your return to the return address provided in the return approval email instructions.

Refund Details

What is Refunded

For approved returns received by us, we refund the purchase price paid.  We do not refund shipping fees paid.  We will deduct our return shipping fee label if a label is created for your return.  Self send returns will not have a label fee deducted from your return. Buyers that self-send returns, we suggest using a service that has tracking.  We will not issue refunds for lost returns and non-trackable items or returns sent to a wrong return address.

Approved Returns

Approved returns need to be postmarked within 7 days of our email return authorization.  Items returned without prior authorization or postmarked after 7 days will not be considered for a return or refund. Our return authorization email will have return instructions on where to send your return.  Please do not send your return to the label address on your order packing.  That is not our return facility address and will affect the processing of your return.

Return Processing Time

Approved return orders are inspected by a customer service representative upon arrival at our return facility. Your return item must be unworn, unwashed, unaltered, undamaged.  We cannot process the return of any falty item.  We reserve the right to refuse a return if it is received by us in an unacceptable condition. Accepted order returns will be issue a refund to the original payment method within 5 days.

Exchanges

We do not offer an exchange service at this time for any products.  Many of our items are made-to-order and we do not stock the items.  Instead of an exchange, a return(if eligible) can be made and a new order must be placed.

Defective, Damaged, Wrong Item Shipped

All orders are inspected before shipping to ensure quality and accuracy of your order. Dresses are shipped inside out to protect them from damage.

Defective/Damaged Item - in the rare event that an item is determined to be defective/damaged, the same return policy applies, a return needs to be initiated within 14 days of receiving your order via our Return Application.  If we determine that the defect or damage occurred before being shipped, we will replace that item with the same item you ordered and you will not be required to return your defective/damaged item. We do not replace or refund for damage that is determined to have occurred during handling time in a shipper/courier/transit carrier’s possession. We do not issue returns/refunds for lost/disposed packages, missed deliveries or undeliverable addresses.

Wrong Item - in the rare event a wrong item was sent, the same return policy applies, a return needs to be initiated within 14 days of receiving your order via our Return Application. If we determine a wrong item was sent, we reserve the right to request you return your item before a replacement is sent.

Return Shipping Charges

If a return shipping label is created for your return, a return shipping fee will be deducted from your refund when we process your return. The fee applies to each item separately.

Fees in US dollars: *note* we do not produce return labels for order outside the United States.

  • clothing 15.00
  • accessories 10.00

If you do not wish to have a return shipping fee deducted from your refund, upon your return approval, you may self-send your return and pay the shipping fee directly to the courier of your choice and send the return to the address provided in the return approval email instructions. We do not refund self-sent shipping fees.  We suggest using a shipping service that has a tracking service, it is your responsibility that your return arrives to our return facility.

Order Cancellation 

We have a limited window for cancelling orders.  Many order items are processed within 1 hour and cannot be cancelled once the order has gone through the processing system. If you need to cancel an order, contact our customer service via CHAT or email within the 1 hour processing time.  Shipped orders cannot be cancelled. Dress orders may be cancelled up to 24 hours from payment and are subject to a 25% courtesy cancellation fee will be applied to your cancelled order.  In the event an order cancellation is processed, it cannot be reversed and you will have to place a new order.

Order Changes

We begin the processing of your order immediately in order to deliver to you as soon as possible. After 24 hours or if the order has already been processed through our system, we may not be able to make any changes to your order. If you need to make any change, please send your request via CHAT or email and we will respond back to you if the change can be made.

Unpaid Orders

If you have an order invoice sent to you, your order will not be processed until your payment is approved and received by us. If your order invoice goes beyond 10 days without payment, your order invoice will automatically be cancelled in our system.  Please reach out to our customer service if you are having any issues or questions about your order invoice.

Store Credit

In the case of a courtesy store credit issued for special situations, the redeemed store credit is considered a final sale, no returns.  Store credits are valid for one year after issue date.

Return Restock Fee

For approved accessory returns, a 25% re-stock fee may be applied.  You will be notified via email if this is the case before you return your item.

Important Notes

Items excluded from returns are:

  • Quinceanera dresses
  • final sales
  • order outside of the United States
  • made to order dresses
  • sale items
  • order made with store credit

Return Conditions Apply But Are Not Limited To the Following:

Item(s) must be unworn, unwashed, unaltered, undamaged.  We reserve the right to refuse a return if received by us in a unacceptable condition. 

Reports of marks, stains or otherwise is not a valid return reason, all orders are sent through a quality inspection before shipping or transport.

We do not issue returns for shipper issues for damage, lost/disposed packages, missed deliveries or undeliverable addresses.

We do not accept returns for missed events, personal quality assessment issues(everyone has a different level of quality consumption which cannot be judged by everyone as the same)

Other issues we do not accept returns for are change of mind, orders affected by acts of governments, sizing - we are not responsible for the accuracy of your measurements provided to us by you or the fluctuation in sizing after an order is placed.  We have sizing charts for all clothing products to use as a guide for selecting your size or submitting your custom sizing. We do not issue returns for color deviation due to the view on a computer screen monitor.