FAQ Page answers general common questions
FAQ/ Help Questions
Products
How do I choose my correct size? Our dresses are made to order and we use the universal standard sizing dress chart. For the best fit, we recommend consulting our size chart on the product page to compare to your measurements before choosing a size. Please contact our customer service team for any assistance to help you with sizing questions.
Note - If you are in between sizes, we suggest choosing the custom size option to submit your exact measurements for the best fit or chose one size larger to be fit locally on you.
How do I see the sizing options? Our size chart for dresses is on the product page and uses the universal dress sizing in inches and CM. For the best fit, we recommend measuring your body with our measurement how to guide to find your best size.
Can I get a custom color? Custom colors may be available, please consult us for details, we do not send color swatches. Note that the color of the pictures on our website may be viewed differently computer screen settings and lighting conditions.
Can I buy 3 dresses and send 2 back? Most of our products are made-to-order to maintain low prices and minimize environmental waste. We do not encourage the practice of "Buy-many-keep-one" and may cancel an order if this is the case. If you are unsure about sizing, color or style, we are here to assist you, please contact VIA CHAT, Email, Contact Page and consult our HOW TO GUIDES on the product pages for further assistance.
What if the product is out-of-stock? Product availability is subject to change. If you have an item that says no longer available or out of stock, please send us the product title or a photo, and we can check to see if or when that item may become available again.
What if my item doesn’t fit? For a returnable item, you may return it for a refund subject to our restock fee and reorder the item in a different size, if available. This does not apply to Made-To-Order Clothing or One Size Fits All Accessories. You can check the return eligibility of an item in the "Return Policy" located on the product page or homepage Footer policies section.
Returns/Exchanges
Do you charge a re-stock fee? we charge a restocking fee for returns of 25%on accepted returns.
How do I return an item? If you are not satisfied with your item(s), you can submit your return request for returnable items within 7 days of receiving them by filling out our Return Form. We do not take returns via CHAT or emails.
What items can I return? Most accessories are returnable. You can check the return eligibility of an item in the "Return Policy" section on its product page or Footer page.
Do you accept exchanges? We do not offer exchanges for substitutions on items. In the case of a defective item, we may offer an exchange.
What if I receive the wrong item? We will issue a full refund for any defective, or mis-shipped items if reported within 7 days of delivery. You can report the issue by clicking "RETURN FORM” to submit your request with the appropriate reason and photos to support your request. After 7 days, we may not be able to process a return request.
Can I exchange my item for a bigger or smaller size? Unfortunately, we currently do not offer exchanges for sizing.
When will I receive my refund? Upon receiving returned items eligible for a refund, we will promptly process the refund after conducting a quality inspection. Please allow 7 business days for the refund to reflect in your original payment method, as processing times may vary depending on your bank.
Can I get a refund on the shipping? We ship most orders with FREE shipping. Orders with paid shipping is not refundable.
What are your acceptable payment methods? We accept payment via all major Credit and Debit Cards and PayPal, Apple Pay.
Do you have Promos or coupon codes? We have a variety of PROMO codes to use at checkout, please check with us VIA CHAT for your code.
Order Issues
Can I cancel my order? We have a 24 hour cancellation policy on orders that have not yet processed. To ensure you receive a refund, please make sure to submit your cancellation request to us within 24 hours of placing your order. Requests submitted after this time frame or orders that have been processed may not be eligible for a full refund.
Can I change my order? You may be able to make changes if your order has not been processed process within 24 hours.
Why does my order show Delivered, and I have not received it? There may be several reasons you haven't received your package yet. If there was a failed delivery attempt, the best thing to do is to contact the carrier directly. Also, we suggest to verify your shipping address with us, many times parcels are left in front of garages, back porches, next to mailboxes, please check your mailbox or drop-off location for any misplaced parcels. Also check with family, neighbors, or household members to see if they accepted the package on your behalf. If a courier was unable to reach you, they may have notified you of a failed delivery attempt by telephone or email. Please check those sources for messages.
If you've tried the above steps but still can't find your package, please contact our customer service team for assistance.
My tracking number is not showing any tracking anymore? Sometimes parcel delivery services may change carriers and assign new tracking numbers. Please contact us if this happens and we can locate your parcel and update your tracking.
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