FAQ

Dress Order FAQ

Q.  I don't like the fit, what can I do?

Our dresses are newly tailored just for you.  Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.

Q. I don't like the color, what can I do?

Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery.  However, if you receive the wrong color dress, contact us immediately.

Q. This dress doesn't look like the one I ordered, what can I do?

Every customer has a different consumption level. We prepare the dress according to the dress details on the site. The photos on our site are professional models made in size 2 or 4 for the dresses (except plus size).  The same dress in larger sizing may look slightly different.  

Q. My zipper is not zipping, what can I do?

Some dresses with thick seams or invisible zippers may not easily zip up. When you zip up, pull the zipper slowly and carefully.  If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.

Q. My dress has a mark on it, what can I do?

All dresses are inspected before shipping. Dress will ship inside out to avoid marks.  If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap.  Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.