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worldwide delivery | eco-friendly and sustainably made | 24/7 support
- material: tulle, lace, satin
- built-in bra
- natural waist
- 28 inch train as shown
- back zipper
- shown on size 4 model
We are an online bridal retailer keeping the costs affordable to you. You can feel confident about your beautiful wedding dress purchase with us, our talented and experienced teams of pattern makers, cutters and seamstresses are ready to make your dream dress. Using quality fabrics that have the luxury and comfort made for the modern bride.
THE PROCESS
When you choose your dress with us, we take careful consideration in verifying sizing, color choices and any other details that may need to be addressed.
On our dress pages, you can choose a size, color if available or click the custom size button. Whenever anyone chooses a size instead of submitting measurements, the dress is still made to order and the standard size chart measurements will be used.
Once you place your dress order, we will send a email to verify your size and color information.
People ask about the risk of buying online and not being able to try on the dress. We recommend you go to a local bridal shop to try on wedding dress styles to find your dream dress style, then shop online for a wider selection and with better knowledge and understanding of what style dress looks best on you. Use the online model photos as a guide. Some models will be holding a dress out or the full train is spread out, this is to show the dress detail to the customer.
After you place an online order with us, your order is sent to the dress making team and they start the process. First the fabric is cut based on your measurements, then the basic seams are sewn. Next, if there is any under skirting, it is sewn into the garment. Any embellishments like beading, bows, pleats, embroidery or lace is added and your dress is completed and ready for inspection.
Delivery
Your delivery date is an ESTIMATE. Most dresses arrive by quoted date but sometimes there can be delays in the shipping chain. Made to order dresses take time to make, there may be other orders ahead of you. Check with us before you order to receive a delivery estimated date. This is an ESTIMATE based on current orders and shipping times and is it not a guarantee.
Your Dress Has Arrived
Your dress has shipped inside out to avoid damage. Carefully turn the dress right side out. We recommend using gloves to avoid any marks on your dress. Hang the dress up right away. If you do not have a rack tall enough to hang dress on, use a sheet on the floor that the train or skirt may rest on.
If this is your first experience with buying a wedding dress, please note that wedding dresses are not like regular gowns. They can be stiff because of multiple layers, hand sewn embellishments which need a stiff fabric to sew onto, tulle underskirts or lace that is sewn on the dress material may also be stiff. Wedding gowns are sewn to withstand pressure and keeping everything in during your event. Bra pads are made with polyester firm material so nothing shows through a dress.
The dress a LET seam which is an important part of your dress, in case you need to let the dress in or out. Please be prepared to have some alterations done to your dress. You should do final fitting locally close to your wedding date where the dress may be adjusted to your current body sizing for the most snug fit on your special day. Because your dress was shipped and not hanging in a dress shop, your dress may need to be pressed to get wrinkles out. Never use an iron on a dress and only the top outer layer should be pressed using a steam presser with a white cloth underneath so the presser does not come into direct contact with the fabric. Petticoats may also be needed for fuller ball gowns in order to puff out a skirt.
The Day
You have made it through all the planning and your day has arrived, enjoy it, enjoy your friends and family that have come to celebrate with you.
Sizing and Fit - HOW TO MEASURE
Measure with undergarments similar to those you will wear with your dress; do not measure over other clothing. Make sure the measuring tape is parallel to the floor and pulled evenly across the body with no slack.
We recommend our Brides compare their measurements to those of the dress they’re interested in purchasing. Bridal gowns are sized differently than your street clothes. Bridal gowns are made to accommodate alterations and can typically be taken in 2 sizes and let out 1-2 sizes (unless otherwise noted). If you are greater than a C cup, note that a bigger size is better. You may want to consider getting professionally measured. If your sizing is in between a size chart measurement, for example you measure 39 3/4 inch, go to the next size, ie. 40 for your measurement.
We recommend our Brides compare their measurements to those of the dress they’re interested in purchasing. Bridal gowns are sized differently than your street clothes. Bridal gowns are made to accommodate alterations and can typically be taken in 2-4 sizes and let out 1-2 sizes (unless otherwise noted). Also, if you are greater than a C cup, note that a bigger size is better.
MEASUREMENT
Bust: Do not use your bra size for a bust measurement. With a tape measure fullest part of the bust, across the nipple line. Be sure to keep the measuring tape parallel to the floor. Wear a bra similar to the bra you will be wearing with your dress.
Waist/Natural Waist: Smallest part of the waist, usually 1 inch above navel. While standing straight up, bend to your side. The part where your waist creases is your natural waist. Mark the spot, stand up and then measure there.
Hips: Fullest part of the buttocks. Stand with both feet together.
Shoulder to Shoulder: take the measurement on the back from one end of the shoulder to the other, do not pull a straight line, follow the natural curve of your body.
Hollow to Floor: Standing with bare feet flat and straight together, bring the tape measure to the hollow space between your collarbones (just below the chin and neck there is a little indent - that is the hollow), put the tape measure straight down to the floor and stop at the length your dress will be and that tape measurement will be your hollow to floor number, just 1 number.
Arm Measurements:
- Arm Length - shoulder point to natural slightly bent arm to wrist is your sleeve length.
- Armpit - measure around fullest part of upper arm.
- Wrist - use a fabric tape measure or a piece of paper, wrap it around where you would wear a bracelet, put end together and that is your wrist size number.
Almost everyone will require some alterations by a professional seamstress. It is always better to purchase a dress that is a little bigger than one that is too small. We recommend you purchase a gown that fits your largest measurement, and have the dress taken in.
Leave us your custom sizing or standard size and we confirm your dress size and color within 24 hours of purchase.
If you require a custom consultation, please contact us with your questions.
Handling and Care - please use professional services to clean and store your dress, fabrics are delicate and need professional care. All dresses are inspected before shipping and are shipped inside out to avoid any damage while being shipped.
All made to order dresses are considered custom orders and are non-refundable, except for the following:- Refund considered if order was paid in full and cancelled within 24 hours of purchase
- After 24 hours of purchase, no refunds
- A 30% fee will be applied to 24 hour cancellations.
A reminder about our made to order dresses - Processing and Shipping - We suggest that you allow a 30 - 90 day window for your order to be processed and shipped to you. Some dresses may come sooner but it depends on the dress you order. If you purchase expedited shipping with DHL/FedEx there is still the processing time + shipping time. Once the dress is made the shipping method of delivery will start.
Please keep in mind, dresses are uniquely made to order specifically for you to keep costs low for you. If you are unsure of size, choose one size larger and bring the dress to a local tailor to custom fit your body type. Please double check your measurements and color choice before ordering. Petticoats and undergarments are not included and may be purchased separately. We do offer up to $50.00 towards a seam alteration made within 30 days of receiving a dress on a case by case basis.
Expedited shipping methods may be available on certain items for an additional cost. Please contact us if you wish to arrange a method other than our standard FREE standard shipping.
*exceptions apply to certain countries, free shipping may not be available.
How to measure your dress size -
About Us
Welcome to Tulle Lux Bridal Crowns & Accessories, a retail platform dedicated to the bridal and special events industry for individuals who are searching for a quality product and like a wide selection. In 2017, Tulle Lux Bridal Crowns & Accessories was founded by a vibrant team of an energetic duo with backgrounds in wedding planning and fashion, looking to bring a quality product line to brides in a sustainable way by opening up the traditional shopping methods to a supply chain of family owned manufacturers and small businesses to create equity in our global marketplace for small business owners.
Tulle Lux is not a manufacture and does not own any factories. We are USA registered online e-commerce company that has grown our footprint across four continents and ship to over 85 countries worldwide free of charge. We collaborate with talented individuals of registered businesses who produce quality products from across the USA, Europe, Asia, UK, Turkey and Australia. We offer a one-stop shopping experience where you can choose your price level, we offer premium dresses and products as well as budget friendly products.
Our knowledgable customer care team is made up of dedicated individuals assisting you with product information, shipping details, creating a pleasant shopping experience for you.
Tulle Lux prioritizes the well being, health and equal opportunities of a working environment that respects diversity for all employees and their safety from our partnerships. Our approach and commitment to reduce unnecessary material waste by understanding our environment and the impact of producing mass quantities leads us to our initiative of implementing a efficient production process to conserve resources and promote sustainability in the fashion industry by using the made to order method of production. As a business, we recognize a global workforce and strive to make a positive impact on society and the communities around us.
- wide product selection
- various price point levels
- our partners quality control program
- working with registered business around the globe
- USA, Europe, UK, Asia, Turkey, Australia
- physical location in Massachusetts, USA
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Processing and Shipping - Our made to order dresses take time to make and ship. Please check with us for estimated delivery dates before you order. Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete. Every dress has a final inspection before packaging and shipping. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you. All dresses are shipped inside out to avoid damage and are rolled tightly and shipped in plastic dust bags for the most efficient method of shipping. Upon receiving your dress you should immediately hang the dress up. There will be wrinkles but they should come out in a few days of hanging up your outfit.
Return Policy
Customer satisfaction is important to us. If there are any problems with your item(s), please contact immediately.
How to Return
Step 1: Please send us an email via tulleluxbridalcrowns@gmail.com or use our Contact Form within 3 days of receiving your order with your return reason and clear photos of the issue. Return requests without photos or unclear photos will not be considered for a return.
Step 2: Customer Service will review your return. Approved returns will be sent an email with your return authorization code and return information.
Step 3: Please return your item within 7 days of return code issue date to be eligible for a return. Returns are inspected and must meet the conditions below.
Conditions
Item(s) must be unworn, unwashed, unaltered, undamaged. We cannot process the return of any faulty item. We reserve the right to refuse a return if received in unacceptable condition or without prior authorization.
Defective or miss-shipped Items (the item shipped was not the item ordered) -please report the issue within 3 days upon receiving your order. Shipping costs are non-refundable. Returns are not issued for the shipper transit/carrier damaging, lost/disposed packages, missed deliveries, or undeliverable addresses. We do not accept returns for missed events, personal quality issues, sizing or color deviation due to view on computer screen monitor. Orders outside the USA are final sales once shipped, client is responsible for any duties, taxes or customs charges. Returns are issued a store credit +10% or 30% vendor fee.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes may not be able to be made on a order.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a full refund on orders that have not been processed already or are in transit.
All orders are subject to our return policy. By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.
Dress Order FAQ's Q & A
Q. I don't like the fit, what can I do?
Our dresses are newly tailored just for you. Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.
We do offer up to $50.00 towards a seam alteration made within 30 days of receiving a dress on a case by case basis. We do not take return on dresses for sizing when customer has provided their sizing to us.
Q. I don't like the color, what can I do?
Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery. However, if you receive the wrong color dress, contact us immediately.
Q. This dress doesn't look like the one I ordered, what can I do?
Every customer has a different consumption level. We prepare the dress according to the dress details on the site. The photos on our site are professional models made in size 2 or 4 for the dresses (except plus size). The same dress in larger sizing may look slightly different.
Q. My zipper is not zipping, what can I do?
Some dresses with thick seams or invisible zippers may not easily zip up when first tried. When you zip up, pull the zipper slowly and carefully. If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.
Q. My dress has a mark on it, what can I do?
All dresses are inspected before shipping. Dress will ship inside out to avoid marks. If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap. Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.
Q. What does Made To Order mean? A made to order piece is only made up when an order is placed saving consumers money and being eco-friendly with sustainable fashion alternative to mass produced clothing. Each piece is made for a specific person in their size by the information provided to us. In general Made To Order clothing is not returnable for these reasons and only returnable for true defects or wrong item.