Things You Need to Know Before Ordering Your Dress
Sizing and Fit - HOW TO MEASURE
Measure with undergarments similar to those you will wear with your dress; do not measure over other clothing. Make sure the measuring tape is parallel to the floor and pulled evenly across the body with no slack.
We recommend our Brides compare their measurements to those of the dress they’re interested in purchasing. Bridal gowns are sized differently than your street clothes. Bridal gowns are made to accommodate alterations and can typically be taken in 2-4 sizes and let out 1-2 sizes (unless otherwise noted). If you are greater than a C cup, note that a bigger size is better. You may want to consider getting professionally measured.
We recommend our Brides compare their measurements to those of the dress they’re interested in purchasing. Bridal gowns are sized differently than your street clothes. Bridal gowns are made to accommodate alterations and can typically be taken in 2-4 sizes and let out 1-2 sizes (unless otherwise noted). Also, if you are greater than a C cup, note that a bigger size is better.
MEASUREMENT
Bust: Do not use your bra size for a bust measurement. With a tape measure fullest part of the bust, across the nipple line. Be sure to keep the measuring tape parallel to the floor. Wear a bra similar to the bra you will be wearing with your dress.
Waist/Natural Waist: Smallest part of the waist, usually 1 inch above navel. While standing straight up, bend to your side. The part where your waist creases is your natural waist. Mark the spot, stand up and then measure there.
Hips: Fullest part of the buttocks. Stand with both feet together.
Length from Shoulder to Shoulder and Hollow to Floor
Standing with bare feet flat and straight together, bring the tape measure to the hollow space between your collarbones (just below chin and neck there is a little indent - that is the hollow), put the tape measure straight down to the floor and that will be your hollow to floor measurements, just 1 number.
Almost everyone will require alterations by a professional seamstress.
It is always better to purchase a dress that is a little bigger than one that is too small. We recommend you purchase a gown that fits your largest measurement, and have the dress taken in.
Leaving us your custom sizing - we send 2 emails or text messages out requesting your sizing. You have 48 hours to submit your sizing, after 48 hours, if we have not received any sizing from you, the standard measurements will be used according to your country(US/EU). We will confirm we have received your measurements by email or text. If we do not receive any sizing from you, your dress is still made to order and a final sale.
If you require a custom consultation, please contact us with your questions.
Handling and Care - please use professional services to clean and store your dress, fabrics are delicate and need professional care.
Cancellation Policy for Dresses
All made to order dresses are considered custom orders and are non-refundable, except for the following:- Refund considered if order was paid in full and cancelled within 24 hours of purchase
- After 24 hours of purchase, no refunds
- A 25% fee will be applied to 24 hour cancellations.
SHIPPING INFORMATION
A reminder about our made to order dresses - Processing and Shipping - We suggest that you allow a 30 - 90 day window for your order to be processed and shipped to you. Some dresses may come sooner but it depends on the dress you order. If you purchase expedited shipping with DHL/FedEx there is still the processing time + shipping time. Once the dress is made the shipping method of delivery will start.
Please keep in mind, dresses are uniquely made to order specifically for you to keep costs low for you. If you are unsure of size, choose one size larger and bring the dress to a local tailor to custom fit your body type. All Dress orders are custom made and considered final after 24 hours from placing your order, no returns. You can cancel a dress order up to 24 hours from purchase, an order cancellation fee will be applied. Please double check your measurements and color choice before ordering. Petticoats and undergarments are not included and may be purchased separately.
Expedited shipping methods may be available on certain items for an additional cost. Please contact us if you wish to arrange a method other than our standard FREE standard shipping.
*exceptions apply to certain countries, free shipping may not be available.
How to measure your dress size -
