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Illusion Lace Mermaid Wedding Bridal Sweep Train Gown
FREE STANDARD SHIPPING ON ALL ORDERS
BUY WEDDING DRESS, GET 20% OFF ON ACCESSORIES | CODE: BOGOTL
Shoulder to Shoulder
Hollow To Floor(Bare foot)
- material: lace, appliques
- color: white, ivory, champagne, pink
- style: mermaid/trumpet
- cap sleeve
- built-in bra
- button back
- natural waistline
- scoop neckline
- sweep/brush train
Ordering a Dress
Ordering a Dress
We are an online bridal retailer keeping the costs affordable to you. You can feel confident about your beautiful wedding dress purchase with us because we work with dressmakers whom have a minimum of 7 or more years in business making dresses so we know the product will be accurate, well made for you.
When you choose your dream dress with us, we take careful consideration in verifying sizing, color choices and any other details that may need to be addressed.
On our dress pages, you can choose a size, color if available or click the custom size button. Whenever anyone chooses a size instead of submitting measurements, the dress is still made to order and the standard size chart measurements will be used.
Once you place your dress order, we will send our email or text to verify your size and color information. Please contact us within 24 hours to make any changes to your order.
People ask about the risk of buying online and not being able to try on the dress. We recommend you go to a local bridal shop to try on wedding dress styles to find your dream dress style, then shop online for a wider selection and with better knowledge and understanding of what style dress looks best on you. Use the online model photos as a guide. Some models will be holding a dress out or the full train is spread out, this is to show the dress detail to the customer.
After you place an online order with us, your order is sent to the dressmaker. First they confirm with us your information, then they start the process. First the fabric is cut based on your measurements, then the basic seams are sewn. Next, if there is any under skirting, it is sewn into the garment. Any embellishments like beading, bows, pleats, embroidery or lace is added and your dress is completed and ready for inspection.
Your delivery date is an ESTIMATE. Most dresses arrive by quoted date but sometimes there can be delays in the shipping chain. Made to order dresses take time to make, there may be other orders ahead of you. We need at least 35 days or more to complete the made to order dress process. Plan ahead and you will receive a beautiful dress that would cost much more in a brick and mortar shop. The more hand sewing and complicated bead work on a dress means more time to make the dress. If you have doubts you will receive your dress on time, please contact us before you order and we can give you the estimated delivery date. Again, it is an ESTIMATE based on current orders and shippers, the estimated date is it not a guarantee.
Your Dress Has Arrived
Your dress has shipped inside out to avoid damage. Carefully turn the dress right side out. We recommend using gloves to avoid any marks on your dress. Hang the dress up right away. If you do not have a rack tall enough to hang dress on, use a sheet on the floor that the train or skirt may rest on.
If this is your first experience with buying a wedding dress, please note that wedding dresses are not like regular gowns. They can be stiff because of multiple layers, hand sewn embellishments which need a stiff fabric to sew onto, tulle underskirts or lace that is sewn on the dress material. Wedding gowns are sewn to withstand pressure and keeping everything in during your event. Bra pads are made with polyester firm material so nothing shows through a dress.
The dress a LET seam which is an important part of your dress, in case you need to let the dress in or out. Please be prepared to have some alterations done to your dress. Just like if you bought a wedding dress from a local retail bridal shop there is always a final fitting close to your wedding date where the dress is adjusted to your current body sizing for the most snug fit on your special day. Because your dress was shipped and not hanging in a dress shop, your dress may need to be pressed to have the full skirt effect. Petticoats may also be needed for fuller ball gowns.
You have made it through all the planning and your day has arrived, enjoy it, enjoy your friends and family that have come to celebrate with you.
Sizing More Info
Sizing More Info
Shipping & Returns
Shipping & Returns
Processing and Shipping - We suggest that you allow a 30 - 65 day window for your order to be processed and shipped to you. Please check with us for estimated delivery dates before you order. Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete. Every dress has a final inspection before packaging and shipping. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you. All dresses are shipped inside out to avoid damage and are shipped in plastic bags for the most efficient method of shipping.
Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first. We are always at your service. In order to avoid any problems, please double check your order details(size, color, style) carefully before placing your order, as our goods are processed according to your order information. All placed orders are subject to our return policies and must receive prior authorization from us to be eligible for a return.
Damaged, defective or miss-shipped Items - the issue must be reported within 3 days upon receiving your order. Please provide credible pictures to show the defect, damage or proof of miss-shipment with your return request. Once this has been verified, you can return the item(s) after you have received a return authorization code from us. You must pay for the return shipping costs. Expedited shipping or shipping charges on the original order are not refundable. If you believe your item(s) were damaged during delivery, you must obtain a "proof of damage" document from the delivery carrier which should be included in an approved returned package. If a return is approved we must receive your return item within 7 days of our return authorization code otherwise you may become ineligible for the return. We do not refund and we are not responsible for the shipper transit/carrier lost/disposed packages, missed deliveries, or undeliverable addresses. For your protection, please send your returns via a shipping service that can be tracked. We cannot guarantee refunds for returns sent via a non-trackable method. We do not accept returns for missed events. Orders outside the USA are final once shipped, any damages are the responsibility of the shipping carrier. The buyer is responsible for any duties, taxes or customs charges.
Unsatisfied item - we all have different consumer quality levels, items with customer quality issues can be returned to us after receiving our authorization for a store credit.
Items that are final sales and not returnable are shoes, hats, jewelry
How To Return & Refund Steps
- Use the Contact Us form to submit a return request to customer service within 3 days of receiving your order.
- Customer service will then send you a return form email to reply to with your return reason and photos which we must receive back within 3 days from our sent email date.
- Return requests without photos or unclear photos will not be considered for a return.
- If your return is approved, a return authorization code and return mailing instructions will be sent. We must receive your return item(s) within 7 days of our issued return authorization code to be eligible for any return type.
- When we receive your returned package, the item(s) will be inspected to ensure it is in original condition and meets the return conditions listed below. If approved, the refund will be credited back to the original payment method within 7 days less a 30% vendor shipping fee. Extra shipping charges paid by buyer are not refundable.
- Item(s) must be unworn, unwashed, unaltered, undamaged with the original tags attached. We cannot process the return of any faulty item.
- We cannot afford to accept "buy many keep one" purchases and our customer service team may cancel an order if they believe that is the intention.
- We reserve the right to refuse a return if received in unacceptable condition or without prior authorization.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes cannot be made to orders.
Cancellation policy - An order may be accepted for cancellation within 24 hours of placing order if it has not gone to processing. After 24 hours or "In Transit" order status, cancellations will not be accepted and are subject to a 30% cancellation fee.
If you have any further questions, please feel free to contact us. By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.
Dress Order FAQ's Q & A
Q. I don't like the fit, what can I do?
Our dresses are newly tailored just for you. Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.
Q. I don't like the color, what can I do?
Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery. However, if you receive the wrong color dress, contact us immediately.
Q. This dress doesn't look like the one I ordered, what can I do?
Every customer has a different consumption level. We prepare the dress according to the dress details on the site. Different sizes may make a dress look not like the model photo. The photos on our site are professional models with size 2 or 4 for most of the dresses. A size 2 may look different from a size 10. Please keep in mind you may not look like the model in your dress. We suggest you go to a local dress shop first and try on styles so you find what looks best on you. Not all styles match all figures and are flattering. We do not take returns if you do not like the dress.
Q. My zipper is not zipping, what can I do?
Some dresses with thick seams or invisible zippers may not easily zip up. When you zip up, pull the zipper slowly and carefully. If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.
Q. My dress has a mark on it, what can I do?
All dresses are inspected before shipping. Dress will ship inside out to avoid marks. If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap. Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.