Tulle Lux Bridal Shipping/Returns

Shipping 

 YES!  FREE SHIPPING WORLDWIDE!! * 

FREE standard shipping! Please allow between 5-10 days for processing and between 5 - 20* days for free standard shipping to US destinations.  Faster shipping may be available for an additional charge, minimum order amounts apply.  All items are inspected before final shipping.  If an item becomes sold out or unavailable, we will notify you immediately and issue a full refund.  All items are shipped with tracking and delivered to your door by a local post office carrier.

Please note -

Dates are approximate and not guaranteed.
Additional delays in customs may occur.
Customers are responsible for all taxes, tariffs and all other costs associated with the delivery and receipt of their order in their country.
If our US mail system cannot verify your complete address, orders will not be shipped and refunded in full.
If order is made after midnight, order will be processed the next business day.  Orders can be cancelled up to 24 hours after place.  After that time period, order may already be in processing and we will be unable to cancel.

Reminder about custom made dresses, click here for things you need to know before ordering your dress!

These shipping policies do not apply to any dresses. Dresses must be ordered to allow a 60-90 day period for making and shipping of your dress. ALL DRESSES ARE FINAL SALES. We advise you to use a professional tailor for your measurements.

Expedited shipping methods may be available on certain items for an additional cost. Please contact us if you wish to arrange a method other than our standard FREE standard shipping.

*exceptions apply to certain countries, free shipping may not be available.
*shipping times vary currently due to covid19

 

1. Can I cancel my order?*
You can cancel your order BEFORE it’s collected by the shipping carrier. If your order has shipped, please contact our customer service team to initiate a return. 
*Dresses have specific policies, please see HERE for details.
2. How long do I have to make a return?
All return requests must be initiated within 30 days your package has been delivered.
3. Are there any items excluded from the return policy? - custom made dresses
4. What should I do if I need to request a return?
To initiate a return, please contact our customer service team for an assessment. Upon approval, the return address will be emailed to you. 
5. What is my return shipping cost?/ Will you pay for the return shipping cost?
The customer is responsible for all return shipping fees.
6. How will I receive my refund?

Refunds are issued to your original account.

Refund method PayPal Credit Card
TIME FRAME 3 Business Days 3-5 Business Days

 

7. Can I refund a Gift Card?

No, Gift Cards cannot be reloaded; used for payment outside of Tulle Lux Bridal Crowns & Accessories, used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

If you have any other questions, please contact our customer service team via the Contact Us page.