Tulle Lux Bridal Returns

 

1. Can I cancel my order?*
You can cancel your order BEFORE it’s collected by the shipping carrier. If your order has shipped, please contact our customer service team to initiate a return. 
*Dresses have specific policies, please see HERE for details.
2. How long do I have to make a return?
All return requests must be initiated within 30 days your package has been delivered.
3. Are there any items excluded from the return policy? - custom made dresses
4. What should I do if I need to request a return?
To initiate a return, please contact our customer service team for an assessment. Upon approval, the return address will be emailed to you. 
5. What is my return shipping cost?/ Will you pay for the return shipping cost?
The customer is responsible for all return shipping fees.
6. How will I receive my refund?

Refunds are issued to your original account.

Refund method PayPal Credit Card
TIME FRAME 3 Business Days 3-5 Business Days

 

7. Can I refund a Gift Card?

No, Gift Cards cannot be reloaded; used for payment outside of Tulle Lux Bridal Crowns & Accessories, used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

If you have any other questions, please contact our customer service team via the Contact Us page.