Dear Valued Customers,
We understand that this is a stressful time for our customers since the COVID-19 outbreak. Our customer service team is doing our very best to demonstrate our commitment and provide you the best assistance, and we want to ensure you our focus is to assist you promptly. Please be assured that we will answer all customer order inquiries . We care deeply that you get your bridal accessory and in many cases we are personally calling post offices across the country to manage and track orders for you.
The COVID-19 *has impacted and affected the orders but, please be sure that if you already placed an order on our website, your items will be processed and shipped. Our vendors are fulfilling all orders. The delays are mostly from the USPS is so backed up. if you have any questions about where your order is, please contact us and we will tell you exactly where is it.
We need to stay united during these tough times, and we appreciate all our customers' efforts. We want to express our best wishes to you.
Thank you for patience and understanding.
Love from all of us!
The Team at TulleLux
*update as of July 1, 2020 - please allow extra 35 days for orders to arrive, notice from USPS, they are a month behind processing oversea orders.